Callpoint AG provides outsourced Swiss call center and contact center services for Customer Service, 24/7 on-call operations, helpdesk, technical support, and multichannel customer communication. Its support capabilities include inbound customer care, first-level technical assistance, ticket handling, escalation processes, KPI monitoring, quality assurance, and service performance management.
- HQ
- Founded
- Sector
- Coverage
- Switzerland
- 2007
- Services
- Switzerland
Overview
Company description
Callpoint AG is a Swiss contact center and business process outsourcing provider serving organizations through customer service, helpdesk, technical support, and inbound communication operations. Its services include phone, email, live chat, social media, web-ticketing, first-level troubleshooting, case documentation, escalation handling, quality assurance, KPI monitoring, and performance management.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
First-Level Support
Customer Issue Resolution
Escalation Management
SLA Monitoring
Service Performance Management
Quality Assurance
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
SAP
CRM systems
ERP systems
Web-ticketing tools
Knowledge databases
HubSpot
Operational Support
SOLUTIONS
Inbound Customer Service
Email Support
Live Chat Support
Technical Troubleshooting
First-Level Support
Ticket Management
Case Documentation
Customer Issue Resolution
Escalation Management
KPI and Quality Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Switzerland
- Founded
2007
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Switzerland
Why Consider This Provider?
What Sets Them Apart
Callpoint AG is relevant for organizations seeking outsourced customer support and technical helpdesk operations in Switzerland. Its verified capabilities include 24/7 service coverage, web-ticketing, first-level troubleshooting, case documentation, escalation handling, KPI monitoring, quality assurance, and service performance management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Callpoint AG
- info@callpoint.ch
- +41 58 201 15 10
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