CIIB GmbH provides multilingual customer experience, customer service, ticket management, and managed IT support for e-commerce, retail, SaaS, and other businesses. Its capabilities include email, phone, chat, and portal support, first- and second-level assistance, ticket routing, escalation handling, SLA monitoring, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Switzerland
- 2019
- Services
- Global
Overview
Company description
CIIB GmbH is a Switzerland-based nearshoring and business services provider delivering multilingual customer experience and managed IT support. Its customer support operations cover inbound and outbound communication, ticket management, after-sales assistance, technical service desk functions, escalation handling, KPI monitoring, SLA tracking, and reporting for international clients.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Issue Resolution
Escalation Management
SLA Monitoring
Service Performance Management
Multilingual Support
After-Sales Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Microsoft 365
Windows 11
Microsoft Azure
VMware
SAP
ENRICHIX
Operational Support
SOLUTIONS
Email Support
Phone Support
Chat Support
Portal Support
Ticket Classification and Routing
Technical Troubleshooting
After-Sales Support
Complaint Handling
Escalation Management
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Switzerland
- Founded
2019
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
CIIB GmbH is relevant for organizations seeking outsourced multilingual customer service, ticket management, technical helpdesk operations, and measurable service performance support. Its documented capabilities include first- and second-level support, ticket routing, escalation management, SLA monitoring, KPI reporting, and support across email, phone, chat, and portal channels.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- CIIB GmbH
- info@ciib.com
- +41 58 255 00 59
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