Talensia Group provides outsourced customer experience and BPO services from Morocco, including multichannel customer service, digital support, back-office operations, and technical helpdesk support. The company supports French-, English-, and Arabic-speaking operations with KPI-driven service management, performance dashboards, regular reporting, and 24/7 availability.
- HQ
- Founded
- Sector
- Coverage
- Morocco
- 2025
- Services
- Global
01 / Overview
Company description
Talensia Group is a Morocco-based BPO provider focused on outsourced customer experience and support operations. Its services include multichannel customer service across phone, email, chat, and social media, as well as technical support, helpdesk operations, request triage, back-office processing, and multilingual delivery. The company also provides KPI-based monitoring, dashboards, and performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Technical Support
Helpdesk Support
Back-Office Support
Request Triage and Dispatch
KPI Monitoring
Service Performance Reporting
Multilingual Support
24/7 Support Operations
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Social Media Support
Technical Troubleshooting
Helpdesk Support
Request Triage
Case and File Processing
KPI Monitoring
Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Morocco
- Founded
2025
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Talensia Group is relevant for organizations seeking outsourced customer support, technical helpdesk, multilingual service coverage, and structured performance management. Its documented operating model includes 24/7 availability, KPI definition, real-time dashboards, regular performance reporting, and support across phone, email, chat, and social channels.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Talensia Group
- hello@talensiagroup.com
- +33 3 69 61 31 82
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