Nectus is a Mexico-based BPO contact center providing outsourced customer service, omnichannel support, lead handling, order management, and back-office operations. Its support capabilities include ticket and inquiry resolution, first-level technical support, complaint and returns handling, customer communications, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 2015
- Services
- North America
01 / Overview
Company description
Nectus is a private BPO and contact center headquartered in Mexico. The company provides outsourced customer service through calls, chat, email, WhatsApp, and other channels, including inquiry resolution, complaint and returns handling, order management, lead follow-up, and first-level technical support. It also reports response, resolution, and customer satisfaction metrics.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Omnichannel Support
First-Level Technical Support
Customer Issue Resolution
Complaint and Returns Handling
Order Management
Lead Handling
SLA Monitoring
Service Performance Management
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Ticket Management
Email Support
Chat Support
WhatsApp Support
Technical Troubleshooting
Customer Issue Resolution
Complaint Handling
Returns Processing
Order Management
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
2015
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
North America
05 / Why Consider This Provider?
What Sets Them Apart
Nectus is relevant for organizations seeking outsourced customer support across multiple channels, including ticket and inquiry handling, first-level technical support, order and returns management, and reporting on response time, resolution rate, and customer satisfaction.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- Nectus
- contacto@nectus.mx
- +52 8125774089
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
