XELEO by Benefit Partner GmbH provides outsourced customer service and contact-center operations for telecommunications, energy, electric mobility, and payment companies. Its capabilities include multichannel customer support, ticket processing, first- and second-level technical support, customer onboarding and product training, SLA setup, KPI reporting, and service-quality monitoring.
- HQ
- Founded
- Sector
- Coverage
- Austria
- 2008
- Services
- DACH region
Overview
Company description
XELEO by Benefit Partner GmbH is an Austrian customer-service and contact-center provider operating across four international locations. It manages phone, email, chat, contact-form, and ticket-based interactions, including technical helpdesk support and second-level assistance. The company also provides project onboarding, agent training, escalation handling, SLA definition, KPI reporting, quality monitoring, and ongoing service optimization.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
SLA Monitoring
Service Performance Management
Escalation Management
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM systems
Ticketing systems
Telephony systems
AI-supported service processes
Operational Support
SOLUTIONS
Inbound Customer Support
Email Support
Chat Support
Ticket Processing
Technical Troubleshooting
First-Level Support
Second-Level Support
Customer Onboarding
Product Training
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Austria
- Founded
2008
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
DACH region
Why Consider This Provider?
What Sets Them Apart
XELEO is relevant for organizations seeking outsourced customer support operations with multichannel contact handling, ticket management, first- and second-level technical support, structured onboarding and training, and measurable SLA, KPI, and service-quality management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- XELEO by Benefit Partner GmbH
- office@xeleo.com
- +43 2742 28520
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