People First BPO provides nearshore business process outsourcing with outsourced customer service, technical support, helpdesk assistance, ticket handling, and customer issue resolution. Its teams also support user onboarding, software walkthroughs, performance monitoring, quality assurance, and service reporting for businesses across multiple industries.
- HQ
- Founded
- Sector
- Coverage
- Dominican Republic
- 2018
- Services
- North America
01 / Overview
Company description
People First BPO is a privately held nearshore BPO provider operating from the Dominican Republic and supporting primarily U.S.-based businesses. Its customer support operations include phone, email, chat, ticket management, issue resolution, and escalation handling. The company also provides Tier 1 technical support, software walkthroughs, customer onboarding, performance monitoring, and support reporting.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
Customer Issue Resolution
Ticket Escalation
SLA Monitoring
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
ConnectWise
Jira
Zendesk
Amazon
Walmart
Google Shopping
Shopify
Magento
WooCommerce
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Ticket Management
Technical Troubleshooting
Customer Onboarding
Software Walkthroughs
Ticket Escalation
Performance Monitoring
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Dominican Republic
- Founded
2018
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
North America
05 / Why Consider This Provider?
What Sets Them Apart
People First BPO is relevant for organizations seeking outsourced customer service and technical support operations, including multichannel communication, ticket handling, Tier 1 troubleshooting, onboarding assistance, escalation management, performance monitoring, and support reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- People First BPO
- BuildMyTeam@pfbpo.com
- 1-718-534-1280
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