Outsourcing S.A.S BIC provides business process outsourcing, contact center, and customer experience services for organizations in multiple industries. Its customer support operations include multichannel customer service, ticket and case follow-up, technical support, quality monitoring, KPI tracking, and service performance management.
- HQ
- Founded
- Sector
- Coverage
- Colombia
- 1993
- Services
- Global
01 / Overview
Company description
Outsourcing S.A.S BIC is a Colombian BPO and contact center provider serving customers across more than 20 countries. The company delivers multichannel customer support through voice, WhatsApp, chat, email, social media, web, and automation, along with technical support, case follow-up, quality control, KPI monitoring, and service performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Ticket and Case Management
Technical Support
Helpdesk Support
Customer Issue Resolution
Quality Monitoring
KPI Monitoring
Service Performance Management
Escalation Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Microsoft Outlook
Microsoft Teams
Zoom
WhatsApp Business API
Chatbots
RPA
AI Agents
Voicebots
Operational Support
SOLUTIONS
Phone Support
WhatsApp Support
Chat Support
Email Support
Social Media Support
Ticket and Case Follow-up
Technical Troubleshooting
Back-Office Support
Quality Monitoring
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Colombia
- Founded
1993
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
The company is relevant for customer support outsourcing because it operates multichannel contact center services, handles customer inquiries and cases, provides technical assistance, and monitors service quality, response performance, and operational KPIs.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- Outsourcing S.A.S BIC
- mercadeo@outsourcing.com.co
- +57 601 600 0222
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
