Customer Umbrella provides outsourced customer support and contact center services for businesses worldwide. Its capabilities include email, live chat, inbound call, helpdesk, gaming, e-commerce, healthcare, finance, and technical support operations.
- HQ
- Founded
- Sector
- Coverage
- Bulgaria
- 2021
- Services
- Global
01 / Overview
Company description
Customer Umbrella is a Bulgaria-based business process outsourcing provider specializing in multilingual customer service and contact center operations. The company delivers email, chat, inbound call, helpdesk, gaming, e-commerce, healthcare, finance, and technical support outsourcing, including ticket creation, issue resolution, escalation handling, and around-the-clock service coverage.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Email Support
Live Chat Support
Inbound Call Support
Customer Issue Resolution
Escalation Management
24/7 Support
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Amazon
eBay
Shopify
Operational Support
SOLUTIONS
Ticket Management
Email Support
Chat Support
Inbound Call Support
Technical Troubleshooting
Helpdesk Support
Customer Issue Resolution
Escalation Management
24/7 Support
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Bulgaria
- Founded
2021
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Customer Umbrella is relevant for organizations seeking outsourced customer service and technical support operations. Its verified services include multilingual email, chat, inbound call, helpdesk, ticketing, troubleshooting, escalation, and 24/7 support for industries including gaming, e-commerce, healthcare, finance, and SaaS.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Customer Umbrella
- business@customerumbrella.com
- +359 885-379-385
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