Line One Contact Centres Inc provides outsourced contact centre, customer support, call answering, service desk, and technical helpdesk services for organizations across Canada. Its capabilities include multichannel support through phone, email, web chat, and social media, along with technical troubleshooting, quality assurance, operational reporting, and service performance monitoring.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 1998
- Services
- Canada
01 / Overview
Company description
Line One Contact Centres Inc is a Canadian outsourced contact centre and service desk provider established in 1998. The company delivers customer service through phone, email, web chat, and social media, as well as IT helpdesk and remote technical support. Its operations include quality assurance, metric monitoring, performance reporting, and escalation support.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Contact Centre Services
Call Answering Services
Technical Support
IT Helpdesk Support
Remote Desktop Support
Ticket and Incident Handling
Quality Assurance
Service Performance Reporting
Escalation Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Microsoft Teams
Operational Support
SOLUTIONS
Phone Support
Email Support
Web Chat Support
Social Media Support
Technical Troubleshooting
Remote Desktop Support
Customer Issue Resolution
Quality Assurance
Metric Monitoring
Operational Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
1998
- Company Size
250 - 999
- Company Type
Public
- Sector
Services
- Service Coverage
Canada
05 / Why Consider This Provider?
What Sets Them Apart
Line One is relevant for organizations seeking outsourced customer support, multichannel contact centre operations, IT service desk assistance, technical troubleshooting, and documented service performance monitoring. Its stated operating model includes quality assurance, operational reporting, and metric tracking alongside customer and technical support delivery.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Line One Contact Centres Inc
- info@lineone.ca
- 1-866-410-1940
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