VGX Contact Center provides outsourced customer experience and contact center operations, including multichannel customer service, customer retention, collections, telesales, back-office processing, and in-person support. Its capabilities include omnichannel voice, WhatsApp, SMS, email, and portal interactions, supported by CRM, artificial intelligence, speech analytics, operational dashboards, and service quality monitoring.
- HQ
- Founded
- Sector
- Coverage
- Brazil
- 2013
- Services
- Brazil
01 / Overview
Company description
VGX Contact Center is a Brazilian customer experience and business process services provider operating contact center solutions for enterprise clients. Its customer support operations include multichannel service, technical support coordination, retention, back-office processing, customer onboarding support, digital channels, performance dashboards, quality monitoring, and operational reporting.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Contact Center Operations
Technical Support
Customer Onboarding
Customer Retention
Ticket and Case Resolution
Back-Office Support
Speech Analytics
Service Performance Management
Quality Monitoring
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Proprietary CRM
Speech Analytics
Generative AI
AI Voice Agents
Smart Charger
Operational Dashboards
Operational Support
SOLUTIONS
Voice Support
WhatsApp Support
SMS Support
Email Support
Portal Support
Technical Support Coordination
Customer Issue Resolution
Customer Onboarding Support
Escalation Management
Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Brazil
- Founded
2013
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Brazil
05 / Why Consider This Provider?
What Sets Them Apart
VGX Contact Center is relevant for outsourced customer support requirements because it operates multichannel customer service, technical support-related processes, onboarding support, and back-office functions. Its use of CRM, AI, speech analytics, dashboards, real-time visibility, quality monitoring, and performance reporting supports structured service delivery and operational oversight.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- VGX Contact Center
- dpo@vgxcontactcenter.com.br
- 38 2104 6050
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