cpITelecom provides managed telecommunications, network, cloud, hosted voice, UCaaS, and SD-WAN solutions for businesses across the United States. Its customer support services include 24/7 NOC monitoring, technical support, repair ticketing, escalation, onsite support, customer onboarding, and end-user training.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1997
- Services
- United States
Overview
Company description
cpITelecom is a privately held telecommunications services provider that designs, implements, and manages carrier, network, cloud, hosted voice, UCaaS, and SD-WAN solutions. Its support operations include 24/7 NOC monitoring, technical troubleshooting, automated and manual repair ticketing, escalation management, onsite service, customer onboarding, and end-user training.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
SLA Monitoring
Service Performance Management
Escalation Management
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Mitel
ShoreTel/Mitel Connect
VMware VeloCloud
Microsoft Office 365
Microsoft Outlook
Microsoft Lync/Skype for Business
SD-WAN
Operational Support
SOLUTIONS
24/7 NOC Monitoring
Repair Ticketing
Ticket Status Updates
Technical Troubleshooting
Remote Support
Onsite Technical Support
Customer Onboarding
End-User Training
Escalation Management
Service Performance Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1997
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
cpITelecom is relevant for organizations seeking managed telecommunications support because it provides 24/7 NOC monitoring, technical troubleshooting, repair ticketing, escalation management, onsite support, onboarding, and end-user training for network, cloud, voice, UCaaS, and SD-WAN environments.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- cpITelecom
- info@cpitelecom.net
- 515-293-5656
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