Connext provides co-managed offshore and nearshore staffing and business process outsourcing services, including dedicated customer experience and customer support teams. Its CX capabilities include 24/7 omnichannel support, customer retention services, NPS and CSAT feedback program support, and client account issue escalation.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2014
- Services
- Global
Overview
Company description
Connext Global Solutions provides co-managed offshore and nearshore teams for customer service, healthcare, finance, IT, and back-office operations. Its customer experience services include 24/7 omnichannel support, live chat, technical help desk assistance, customer retention, and customer-facing account management. Connext also supports NPS, CSAT, client feedback programs, and issue escalation.
Sectors
Key Capabilities
Customer Experience Operations
24/7 Customer Support
Omnichannel Customer Support
Live Chat Support
Technical Help Desk Support
Customer Retention Services
Voice-of-Customer Program Support
NPS and CSAT Program Support
Enterprise Account Management
Escalation Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Ticketing platforms
Chatbots
Cloud-based connectivity platforms
Operational Support
SOLUTIONS
Customer Support Operations
Customer Care
Live Chat Support
Omnichannel Support
Technical Issue Resolution
Customer Retention Support
NPS and CSAT Survey Administration
Customer Feedback Program Support
Enterprise Account Management
Escalation Case Handling
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2014
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Connext is relevant for organizations seeking managed customer experience operations and dedicated support teams. Its verified services include omnichannel customer service, customer retention, NPS and CSAT program support, enterprise account management, and escalation handling across global delivery locations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Connext
- sales@connextglobal.com
- +1 (808) 468-6733
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