VGX Contact Center provides outsourced customer experience, multichannel contact center, customer service, retention, sales, collections, back-office, and in-person support operations for client organizations. Its CX capabilities include operational process management, customer feedback measurement through NPS and CSAT, account retention and churn monitoring, dedicated customer portfolio teams, and specialized level-two support.
- HQ
- Founded
- Sector
- Coverage
- Brazil
- 2013
- Services
- Brazil
Overview
Company description
VGX Contact Center is a Brazilian customer experience and contact center services provider supporting multichannel customer service, retention, collections, sales, back-office, and in-person operations. Its customer experience operations include dedicated account portfolios, proactive follow-up, NPS and CSAT tracking, feedback and quality monitoring, churn reduction, and specialized level-two support for telecommunications and other industries.
Sectors
Key Capabilities
Customer Experience Operations
Multichannel Customer Service
Customer Retention and Loyalty Operations
Customer Feedback Analysis
NPS and CSAT Measurement
Customer Account Portfolio Management
Churn Risk Monitoring
Customer Success Operations
Level-Two Support
Back-Office Operations
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Digital Voice Agent
Generative AI Agent
Speech Analytics
Smart Charger
WhatsApp with AI
Monitoring and Tabulation Platform
Artificial Intelligence
CRM Integration
Operational Support
SOLUTIONS
Customer Journey and Contact Operations
Multichannel Service Delivery
Customer Feedback Collection and Analysis
NPS and CSAT Administration
Customer Portfolio Assignment
Proactive Customer Follow-Up
Retention and Churn Reduction
Level-Two Back-Office Case Handling
Quality Monitoring and Coaching Feedback
WhatsApp and Digital Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Brazil
- Founded
2013
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Brazil
Why Consider This Provider?
What Sets Them Apart
VGX Contact Center is relevant for organizations seeking outsourced CX operations with multichannel service, retention, feedback measurement, account portfolio management, and specialized support functions. Its documented operations include NPS and CSAT tracking, customer follow-up, churn reduction, dedicated consultants, and level-two back-office handling.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- VGX Contact Center
- thiago.silva@vgxcontactcenter.com.br
- +55 38 2104-6050
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