IntouchCX provides outsourced customer experience management, omnichannel customer support, technical support, and digital engagement services for global brands. Its capabilities include voice, chat, email, social, SMS, self-service, technical troubleshooting, quality assurance, performance analytics, and support operations management.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 2000
- Services
- Global
Overview
Company description
IntouchCX is a global customer experience outsourcing provider serving brands through omnichannel customer care, technical support, back-office operations, and digital engagement. Its support operations cover voice, chat, email, social, SMS, and self-service channels. The company also provides troubleshooting, installation assistance, quality assurance, analytics, coaching, and performance reporting.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Support
Technical Support
Troubleshooting and Diagnostics
Installation Assistance
Quality Assurance
Performance Analytics
Service Performance Management
Escalation Management
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Catapult
Vision
Sidd Spark
Laivly
Mosaic Languages
Montage
AIM
Operational Support
SOLUTIONS
Voice Support
Chat Support
Email Support
Social Support
SMS Support
Self-Service Support
Technical Troubleshooting
Installation Assistance
Quality Monitoring
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
2000
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
IntouchCX is relevant for organizations seeking outsourced customer support, technical support, and service performance operations across global omnichannel contact center environments. Its verified capabilities include customer interaction handling, diagnostics, installation assistance, quality monitoring, KPI reporting, analytics, coaching, and operational improvement.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- IntouchCX
- privacy@intouchcx.com
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