inSided provides a customer success community software platform for SaaS and subscription-based companies, combining online communities, knowledge bases, customer support, and product feedback tools. Its capabilities include customer feedback collection, product ideation, community operations, customer engagement analytics, and customer health data integration to support retention and adoption.
- HQ
- Founded
- Sector
- Coverage
- Netherlands
- 2010
- Software
- Global
Overview
Company description
inSided developed a SaaS customer success community platform that helps organizations centralize customer support, self-service knowledge, peer-to-peer engagement, and product feedback. Its customer experience capabilities include community strategy, implementation, moderation, feedback and ideation workflows, customer engagement analytics, and integrations that contribute community data to customer health scoring and churn-risk monitoring.
Sectors
Key Capabilities
Customer Experience Operations
Customer Community Management
Customer Feedback Collection
Voice-of-Customer and Product Ideation
Customer Feedback Analysis
Customer Health Data Integration
Customer Engagement Analytics
Knowledge Base and Self-Service Support
Community Strategy and Implementation
Customer Success Operations
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
inSided Customer Success Community
Productboard
Gainsight
Salesforce
Zendesk
Skilljar
Mixpanel
Google Analytics
Slack
Jira
Operational Support
SOLUTIONS
Community Strategy and Roadmap Development
Community Implementation and Launch
Community Moderation
Customer Feedback and Ideation Management
Product Feedback Routing
Knowledge Base Management
Peer-to-Peer Support Enablement
Customer Engagement Reporting
Customer Health Data Integration
Churn-Risk and Inactivity Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Netherlands
- Founded
2010
- Company Size
50 - 249
- Company Type
Private
- Sector
Software
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
inSided is relevant for organizations seeking software and operational support for customer communities, self-service support, customer feedback collection, product ideation, and customer health analysis. Its platform connects community engagement data with customer success and CRM systems to support adoption, retention, and feedback-driven product development.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- inSided
- hello@insided.com
- +31 20 4279597
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