Enshored provides global business process outsourcing services for growth-stage companies, including outsourced customer service, omnichannel support, technical support, and helpdesk operations. Its teams handle customer inquiries, ticket workflows, technical issues, escalations, and service performance metrics across industries such as SaaS, e-commerce, fintech, health technology, and travel technology.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2014
- Services
- Global
01 / Overview
Company description
Enshored is a global BPO provider that builds and manages outsourced customer experience teams for scaling businesses. Its support operations include voice, email, chat, ticket handling, technical support, helpdesk services, troubleshooting, escalation management, and multilingual coverage. The company also uses KPI, quality, response-time, and resolution metrics to monitor service performance.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Multichannel Support
Technical Troubleshooting
Customer Issue Resolution
Escalation Management
KPI Monitoring
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Operational Support
SOLUTIONS
Ticket Management
Voice Support
Email Support
Chat Support
Technical Troubleshooting
Helpdesk Support
Escalation Management
KPI Monitoring
Response-Time Monitoring
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2014
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Enshored is relevant for organizations seeking outsourced customer support, technical support, and helpdesk operations with global, multilingual coverage. Its documented use of KPI tracking, quality monitoring, response-time targets, resolution metrics, and escalation procedures also supports service performance management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Enshored
- hello@enshored.com
- (276) 888-3505
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