Enshored

Enshored provides global business process outsourcing services for growth-stage companies, including outsourced customer service, omnichannel support, technical support, and helpdesk operations. Its teams handle customer inquiries, ticket workflows, technical issues, escalations, and service performance metrics across industries such as SaaS, e-commerce, fintech, health technology, and travel technology.

01 / Overview

Company description

Enshored is a global BPO provider that builds and manages outsourced customer experience teams for scaling businesses. Its support operations include voice, email, chat, ticket handling, technical support, helpdesk services, troubleshooting, escalation management, and multilingual coverage. The company also uses KPI, quality, response-time, and resolution metrics to monitor service performance.

02 / Sectors

Key Capabilities

Customer Support

Ticket Management

Technical Support

Helpdesk Support

Multichannel Support

Technical Troubleshooting

Customer Issue Resolution

Escalation Management

KPI Monitoring

Service Performance Management

03 / Services & Solutions

Explore services

Software & Technology SOLUTIONS
Zendesk
Operational Support SOLUTIONS
Ticket Management
Voice Support
Email Support
Chat Support
Technical Troubleshooting
Helpdesk Support
Escalation Management
KPI Monitoring
Response-Time Monitoring
Support Reporting
04/ Company Snapshot

Key Details

A quick reference of the provider's core profile information

United States
2014
1000 - 9999
Private
Services
Global
05 / Why Consider This Provider?

What Sets Them Apart

Enshored is relevant for organizations seeking outsourced customer support, technical support, and helpdesk operations with global, multilingual coverage. Its documented use of KPI tracking, quality monitoring, response-time targets, resolution metrics, and escalation procedures also supports service performance management.

06 / Locations & Service Coverage

Global Presence

Global service coverage
07 / Reviews

Reviews & Ratings

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08 / Contact Information

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