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Best Customer Support & Ticket Management Services for Distributors 2026

Managing high volumes of customer queries, technical issues, and unresolved tickets drains internal teams and slows response times. Explore this directory to connect with trusted providers offering customer support outsourcing services and outsourced ticket management services built for B2B scale.

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Riemen Solution Private Limited

India 250 - 999 Employees 2014
Riemen Solution Private Limited provides business process outsourcing and call center services, including inbound customer support, customer query handling, issue resolution, and outbound customer-contact operations. Its support capabilities also include outsourced technical...
★★★★★
3.8 Glassdoor Rating
Location: India
Employees: 250 - 999
Founded: 2014
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Insight Customer Call Solutions Ltd.

India 1000 - 9999 Employees 2005
Insight Customer Call Solutions Ltd. provides outsourced customer support, BPM, and digital CX operations for enterprises across multiple industries. Its support capabilities include omnichannel customer engagement through voice, chat, email, and messaging,...
★★★★★
3.8 Glassdoor Rating
Location: India
Employees: 1000 - 9999
Founded: 2005
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Volans Infomatics Pvt. Ltd.

India 50 - 249 Employees 2019
Volans Infomatics Pvt. Ltd. is a professional services and business process management provider offering outsourced customer support, technical support, call center, and IT helpdesk services. Its support operations include phone, email, and...
★★★★★
3.5 Glassdoor Rating
Location: India
Employees: 50 - 249
Founded: 2019
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JindalX

India 1000 - 9999 Employees 1999
JindalX provides outsourced customer experience and business process services, including inbound and outbound customer service, voice support, email support, chat support, and technical support. Its capabilities include omnichannel customer issue resolution, customer...
★★★★★
4.1 Glassdoor Rating
Location: India
Employees: 1000 - 9999
Founded: 1999
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5CA BV

Netherlands 1000 - 9999 Employees 1998
5CA BV is a global customer experience outsourcing provider delivering multilingual customer and player support for gaming, technology, digital services, and online retail brands. Its services include omnichannel ticket handling, email, chat,...
★★★★★
3.6 Glassdoor Rating
Location: Netherlands
Employees: 1000 - 9999
Founded: 1998
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CogentHub Pvt. Ltd.

India 1000 - 9999 Employees 2016
CogentHub Pvt. Ltd. provides outsourced contact center and business process management services, including customer service, technical support, helpdesk operations, and email and chat support. Its customer support capabilities include voice and non-voice...
★★★★★
3.4 Glassdoor Rating
Location: India
Employees: 1000 - 9999
Founded: 2016
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Direct Interactions

United States 1000 - 9999 Employees 2007
Direct Interactions provides outsourced, US-based contact center and customer support services for public-sector organizations, retailers, utilities, technology companies, and media businesses. Its capabilities include omnichannel customer care, technical support, helpdesk services, troubleshooting,...
★★★★★
3.1 Glassdoor Rating
Location: United States
Employees: 1000 - 9999
Founded: 2007
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TeleDirect Call Centers

United States 250 - 999 Employees 1961
TeleDirect Call Centers provides outsourced, U.S.-based contact center and business process outsourcing services for businesses across multiple industries. Its customer support operations include 24/7 inbound service, phone, chat and email support, Tier...
★★★★★
4.0 Glassdoor Rating
Location: United States
Employees: 250 - 999
Founded: 1961
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Open Mind Services Limited

India 50 - 249 Employees 2007
Open Mind Services Limited provides outsourced customer support, helpdesk, inbound communication, and patient-care operations for healthcare, retail, e-commerce, and medical equipment organizations. Its capabilities include multichannel customer assistance, complaint handling, technical troubleshooting,...
Location: India
Employees: 50 - 249
Founded: 2007
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Mas Callnet India Pvt. Ltd.

India 1000 - 9999 Employees 2003
Mas Callnet India Pvt. Ltd. provides outsourced contact center, BPO, and customer experience services through voice, chat, email, social, and other digital channels. Its customer support capabilities include multichannel customer service, technical...
★★★★★
2.9 Glassdoor Rating
Location: India
Employees: 1000 - 9999
Founded: 2003
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Softwebwork Pvt. Ltd.

India 50 - 249 Employees 2005
Softwebwork Pvt. Ltd. provides eCommerce marketplace management, product data services, and outsourced customer support for online sellers. Its verified support operations include email support, live chat support, customer inquiry handling, order-related assistance,...
Location: India
Employees: 50 - 249
Founded: 2005
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AndWeSupport

United States 50 - 249 Employees 2018
AndWeSupport provides outsourced customer service representative, virtual assistant, and back-office support services for businesses, with a particular focus on promotional product companies. Its support capabilities include customer communications, order management, issue resolution,...
★★★★★
2.3 Glassdoor Rating
Location: United States
Employees: 50 - 249
Founded: 2018
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XtraNet Tech

India 250 - 999 Employees 2002
XtraNet Technologies Limited provides IT services, BPO, call centre, application support, and digital transformation solutions for enterprises and public-sector organizations. Its customer support capabilities include inbound and outbound customer engagement, service request...
Location: India
Employees: 250 - 999
Founded: 2002
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Eminenture

India 250 - 999 Employees 2011
Eminenture provides outsourced customer support, call center, and remote IT support services for global businesses. Its capabilities include inbound and outbound support, email and chat assistance, technical troubleshooting, customer issue resolution, call...
★★★★★
3.7 Glassdoor Rating
Location: India
Employees: 250 - 999
Founded: 2011
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Altius Customer Services Pvt. Ltd.

India 250 - 999 Employees 2004
Altius Customer Services Pvt. Ltd. provides business process outsourcing, contact center, IT, and digital services for organizations across multiple industries. Its customer support offerings include outsourced customer care, live chat, helpdesk services,...
★★★★★
3.9 Glassdoor Rating
Location: India
Employees: 250 - 999
Founded: 2004
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Viaante Business Solutions

India 250 - 999 Employees 2011
Viaante Business Solutions provides business process outsourcing, customer support, contact center, and technical support services for organizations across multiple industries. Its support operations include multichannel inquiry handling, email and live chat support,...
★★★★★
3.7 Glassdoor Rating
Location: India
Employees: 250 - 999
Founded: 2011
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GetFriday

India 250 - 999 Employees 2005
GetFriday provides virtual assistant and business process support services for individuals, entrepreneurs, startups, and small businesses. Its customer support operations include handling customer inquiries through email, chat, and phone, with support for...
★★★★★
3.1 Glassdoor Rating
Location: India
Employees: 250 - 999
Founded: 2005
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Riddhi Corporate Services Limited

India 10000+ Employees 2010
Riddhi Corporate Services Limited is a technology-enabled business services provider offering customer care and inbound and outbound call center operations. Its support capabilities include customer inquiry handling, phone and chat support, customer...
★★★★★
3.9 Glassdoor Rating
Location: India
Employees: 10000+
Founded: 2010
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Radical Minds Technologies Pvt Ltd

India 1000 - 9999 Employees 2010
Radical Minds Technologies Pvt Ltd provides business process management and outsourced customer experience services, including omnichannel customer support, onboarding support, troubleshooting, and post-sale care. Its support operations use voice, chat, email, SMS,...
Location: India
Employees: 1000 - 9999
Founded: 2010
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Chandu Soft Technologies Pvt Limited

India 50 - 249 Employees 2011
Chandu Soft Technologies Pvt Limited provides software development, managed IT and IT-enabled services, including application support, helpdesk operations and customer support solutions. Its support capabilities include 24×7 application and technical helpdesk services,...
★★★★★
3.6 Glassdoor Rating
Location: India
Employees: 50 - 249
Founded: 2011
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Frequently Asked Questions

What is the difference between help desk outsourcing services and managed help desk services?

Help desk outsourcing handles agent-based query resolution. Managed help desk services include broader operational oversight, reporting, and continuous process improvement alongside day-to-day ticket handling.

Most established providers support integration with major platforms. Confirm compatibility and any setup fees before committing to a remote help desk and ticketing services contract.

Track first response time, ticket resolution rate, customer satisfaction scores, and SLA adherence. Quality providers will supply these metrics through built-in reporting within their customer support ticket management services.

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