Liveops provides outsourced customer service and contact center operations through a distributed network of certified agents and technology-enabled delivery. Its services include omnichannel customer support, technical troubleshooting, onboarding assistance, product and policy training, escalation handling, and service performance monitoring for enterprise brands.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2000
- Services
- Global
Overview
Company description
Liveops is a technology-enabled business process outsourcing provider specializing in flexible contact center and customer experience services. The company delivers voice, email, chat, technical support, onboarding assistance, product guidance, and back-office support. Its operational model also includes agent certification, quality monitoring, KPI visibility, escalation management, and performance improvement programs.
Sectors
Key Capabilities
Customer Support
Technical Support
Customer Onboarding
Product and Policy Training
Ticket and Case Handling
Customer Issue Resolution
Escalation Management
Quality Monitoring
KPI Monitoring
Multichannel Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
VirtualFlex
LiveNexus
Litmos LMS
Routing Attributes API
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Technical Troubleshooting
App Onboarding Support
Product Guidance
Agent Certification
Customer Issue Resolution
Escalation Management
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2000
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Liveops is relevant for organizations seeking outsourced customer support, technical assistance, onboarding support, and scalable service operations. Its documented capabilities include omnichannel delivery, program-specific agent certification, quality and KPI monitoring, escalation handling, and support across regulated and high-volume industries.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Liveops
- sales@liveops.com
- 800.908.4502
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