s ServiceCenter GmbH operates a 24-hour customer contact center for Erste Bank and Sparkassen in Austria, providing telephone, email, chat, helpdesk, card and online-banking support. Its customer-contact operations include receiving and addressing customer complaints, problems and service issues, with feedback routed to relevant banking product teams for resolution and improvement.
- HQ
- Founded
- Sector
- Coverage
- Austria
- 2001
- Services
- Austria
01 / Overview
Company description
s ServiceCenter GmbH is the customer contact center of Erste Bank and the Austrian Sparkassen group. It provides 24-hour inbound customer service through telephone, email and chat, including account, card, fraud and online-banking support. The company also receives customer complaints and service issues and coordinates their handling with relevant banking functions.
02 / Sectors
Key Capabilities
Customer Complaint Handling
Customer Dispute Resolution
Card and Fraud Customer Support
Banking Helpdesk Services
Online Banking Support
24-Hour Customer Contact Center
Inbound Customer Service
Customer Feedback Management
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Customer Complaint Intake
Dispute and Service Issue Handling
Card and Fraud Case Support
Online Banking Helpdesk Support
Customer Feedback Collection
Issue Escalation to Banking Product Teams
Telephone Support
Email and Chat Support
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Austria
- Founded
2001
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Austria
05 / Why Consider This Provider?
What Sets Them Apart
The company is relevant for customer dispute resolution because it operates a large banking contact center that receives customer complaints, problems and service issues and coordinates feedback and escalation with Erste Bank and Sparkassen functions.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- s ServiceCenter GmbH
- service@s-servicecenter.at
- +43 50100 55000
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