CALLCARE is a UK-based outsourced contact centre providing 24/7 customer service, multichannel communications and complaint resolution support for businesses. Its customer operations include handling customer complaints, resolving enquiries, escalating higher-risk interactions and routing cases through client-defined processes.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 1998
- Services
- United Kingdom
01 / Overview
Company description
CALLCARE provides outsourced contact centre and customer experience services through telephone, email, live chat and SMS channels. Its relevant dispute-resolution activities include customer complaint handling, complaint resolution, structured escalation and routing of complex or higher-risk interactions to the appropriate client team. The company supports regulated and commercial customer operations.
02 / Sectors
Key Capabilities
Customer Service Outsourcing
Complaint Resolution
Customer Dispute Resolution
Multichannel Contact Centre Support
Case Escalation
Customer Enquiry Handling
Order Processing
Incident Handling
Helpdesk Support
Call Recording and Quality Monitoring
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zoho CRM
Operational Support
SOLUTIONS
Complaint Handling
Dispute Case Escalation
Customer Enquiry Resolution
Multichannel Customer Support
Claims Information Capture
Structured Case Routing
Order Request Processing
Incident Response
Call Recording
Quality Assurance
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
1998
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United Kingdom
05 / Why Consider This Provider?
What Sets Them Apart
CALLCARE is relevant for customer dispute resolution because it provides outsourced complaint handling, complaint resolution and structured escalation through UK-based contact centre operations. Its agents can work within client systems, processes and escalation routes for regulated and commercial customer interactions.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- CALLCARE
- enquiries@callcare247.com
- 0345 055 8444
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