CapStonePlanet (P) Limited provides business process outsourcing, e-commerce support, insurance claims processing, and back-office operations for companies in multiple markets. Its documented capabilities include returns authorization and refund validation, carrier and inventory claims support, and chargeback response and customer dispute handling.
- HQ
- Founded
- Sector
- Coverage
- India
- 2018
- Services
- Global
01 / Overview
Company description
CapStonePlanet (P) Limited is an India-based BPO and outsourcing provider serving e-commerce, insurance, financial services, and other organizations. Its documented returns-related operations include RMA authorization, refund validation, return and delivery exception handling, carrier and inventory claims support, chargeback dispute filing, and customer service case resolution.
02 / Sectors
Key Capabilities
Returns Management
Return Authorization Processing
Refund Validation
Claims Processing
Carrier Claims Support
Inventory Discrepancy Claims
Customer Dispute Resolution
Chargeback Management
Order and Delivery Exception Resolution
Customer Support Operations
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Shopify
Amazon Seller Central
Walmart Marketplace
Gorgias
Zendesk
ShipStation
Klaviyo
Shopify Payments
Stripe
PayPal
Operational Support
SOLUTIONS
Returns Authorization Processing
Refund Validation
Return Label Coordination
Carrier Exception Handling
Carrier Claims Submission
FBA Lost and Damaged Inventory Claims
Chargeback Response Dossier Compilation
Dispute Filing
Customer Ticket Escalation
Marketplace Settlement Reconciliation
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
2018
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
CapStonePlanet is relevant for returns operations because it documents e-commerce RMA and refund validation, claims support for carrier and inventory discrepancies, and chargeback response and dispute filing. Its broader BPO model also supports customer service, order exception handling, and marketplace reconciliation workflows.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- CapStonePlanet (P) Limited
- info@capstoneplanet.com
- +91 92616 16969
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