Raya CX is a business process outsourcing and customer experience provider delivering outsourced customer service, technical support, back-office, and digital CX operations. Its verified returns-relevant capabilities include refund and customer dispute management within fintech and payment-support programs.
- HQ
- Founded
- Sector
- Coverage
- Egypt
- 2001
- Services
- Global
01 / Overview
Company description
Raya CX is an Egyptian public business process outsourcing and customer experience company serving international clients across multiple industries. Its operations include customer and transaction support, payment gateway and merchant support, fraud detection, refunds, and dispute management. The company also provides omnichannel customer service, technical support, collections, back-office services, and digital CX solutions.
02 / Sectors
Key Capabilities
Customer Dispute Resolution
Refund Processing
Customer Service
Technical Support
Back-Office Operations
Collections
Fraud Detection and Reporting
Payment and Transaction Support
Omnichannel Customer Experience
Customer Journey Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
RCX Connect
RCX Pulse
RCX ERP
Artificial Intelligence
Chatbots
Automation
Omnichannel CXM
Data Analytics
Robotic Process Automation
Operational Support
SOLUTIONS
Dispute Case Management
Refund Support
Payment Gateway and Merchant Support
Fraud Detection and Reporting
Customer and Transaction Support
Technical Support
Collections
Back-Office Processing
Customer Complaint and Product Complaint Capture
Omnichannel Interaction Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Egypt
- Founded
2001
- Company Size
1000 - 9999
- Company Type
Public
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Raya CX is relevant for customer dispute resolution programs because it has verified experience supporting refunds, disputes, payment transactions, merchant services, and account security operations, alongside large-scale outsourced customer service and back-office delivery.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Raya CX
- hello@rayacx.com
- +202 216 000 01
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