MicroSourcing provides offshore build-to-scale and managed outsourcing solutions for global businesses. Its customer support services include multichannel customer service, technical support, helpdesk operations, customer onboarding, training, KPI management, performance reporting, and service quality monitoring.
- HQ
- Founded
- Sector
- Coverage
- Philippines
- 2006
- Services
- Global
01 / Overview
Company description
MicroSourcing builds and operates dedicated offshore teams for customer service, technical support, helpdesk, and customer operations. Its support capabilities include phone, email, chat, complaint resolution, troubleshooting, customer onboarding, initial training, KPI management, quality assurance, performance reporting, and structured service-level management.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Initial Training
KPI Management
Quality Assurance
Service Performance Management
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Customer Inquiry Handling
Complaint Resolution
Technical Troubleshooting
Customer Onboarding
Initial Training
KPI Monitoring
Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Philippines
- Founded
2006
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
MicroSourcing is relevant for organizations seeking outsourced customer support and technical helpdesk teams, including phone, email, chat, troubleshooting, and customer onboarding functions. Its operating model also includes training, KPI management, quality assurance, performance reporting, real-time monitoring, and defined service-level processes.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- MicroSourcing
- +1 888 731 0023
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