DSG is a South African enterprise digital services group providing outsourced omnichannel contact centre and customer experience operations for consumer-facing brands. Its customer experience operations include complaint handling and resolution support, making it relevant to Customer Dispute Resolution Services.
- HQ
- Founded
- Sector
- Coverage
- South Africa
- 1998
- Services
- Europe, Middle East and Africa
01 / Overview
Company description
Digital Solutions Group provides customer experience, technology, telecoms, cybersecurity, digital commerce, and marketing services through specialist businesses. Its customer experience division operates omnichannel contact centres and supports complaint handling, customer feedback analysis, escalation management, and resolution processes for clients across retail, financial services, telecommunications, and other consumer-facing industries.
02 / Sectors
Key Capabilities
Customer Dispute Resolution
Customer Complaint Handling
Omnichannel Contact Centre Operations
Customer Feedback Analysis
Escalation Management
Customer Value Management
Subscriber Lifecycle Support
Customer Experience Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Xanite
QContact
CX Portal
MARS
EInsurer
Operational Support
SOLUTIONS
Customer Complaint Resolution
Dispute Case Escalation
Omnichannel Customer Support
Customer Feedback Collection
Feedback Analysis and Reporting
Contact Centre Operations
Subscriber Lifecycle Support
Customer Value Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
South Africa
- Founded
1998
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Europe, Middle East and Africa
05 / Why Consider This Provider?
What Sets Them Apart
DSG is relevant for customer dispute resolution because its outsourced customer experience operations include omnichannel contact centre delivery, complaint handling, customer feedback analysis, escalation support, and resolution activities for enterprise brands.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- DSG
- info@dsg.co.za
- +27 11 759 7000
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