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Best Customer Support & Ticket Management Services for Distributors 2026

Managing high volumes of customer queries, technical issues, and unresolved tickets drains internal teams and slows response times. Explore this directory to connect with trusted providers offering customer support outsourcing services and outsourced ticket management services built for B2B scale.

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24×7 Direct

Australia 50 - 249 Employees 2003
24×7 Direct provides managed offshore staffing and outsourcing solutions for businesses, including customer service representatives, customer support specialists, and technical support and helpdesk virtual assistants. Its support capabilities include customer inquiries, issue...
★★★★★
3.1 Glassdoor Rating
Location: Australia
Employees: 50 - 249
Founded: 2003
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NCRi

Canada 1000 - 9999 Employees 2008
NCRi provides outsourced customer experience, omnichannel contact center, accounts receivable, and IT-enabled services for businesses across multiple industries. Its customer support capabilities include inbound and outbound contact center operations, multichannel communication across...
Location: Canada
Employees: 1000 - 9999
Founded: 2008
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Atelka

Canada 1000 - 9999 Employees 2003
Atelka was a Canadian customer contact management and business process outsourcing provider acquired by TTEC. It delivered multilingual omnichannel customer service, technical support, and contact-center operations for clients in telecommunications, public service,...
★★★★★
2.5 Glassdoor Rating
Location: Canada
Employees: 1000 - 9999
Founded: 2003
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Nordia

Canada 10000+ Employees 1999
Nordia, now operating under the NQX brand, provides outsourced contact center and customer experience operations for organizations across multiple industries. Its services include omnichannel customer support, technical support and troubleshooting, help desk...
★★★★★
3.1 Glassdoor Rating
Location: Canada
Employees: 10000+
Founded: 1999
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Gexel Telecom

Canada 250 - 999 Employees 1998
Gexel Telecom provides outsourced contact center and business process services, including multichannel customer care, technical support, and issue resolution. Its support capabilities include Level 1 and Level 2 helpdesk services, multilingual voice,...
★★★★★
3.4 Glassdoor Rating
Location: Canada
Employees: 250 - 999
Founded: 1998
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EURO-TEL S.p.A.

Italy 50 - 249 Employees 2011
EURO-TEL S.p.A. provides outsourced contact center and customer care services, including inbound support, help desk, live chat, email management, complaint handling, and back-office operations. Its support capabilities include multilingual customer assistance, customer...
★★★★★
2.1 Glassdoor Rating
Location: Italy
Employees: 50 - 249
Founded: 2011
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Answer 365

Canada 50 - 249 Employees 1948
Answer 365 provides outsourced call centre, telephone answering, and customer support services for businesses across Canada and the United States. Its capabilities include 24/7 multichannel customer service, order processing, emergency dispatch, technical...
★★★★★
3.5 Glassdoor Rating
Location: Canada
Employees: 50 - 249
Founded: 1948
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VOXDATA

Canada 250 - 999 Employees 1995
VOXDATA provides outsourced multilingual contact center services for businesses across North America. Its customer support operations include multichannel customer service, inbound email and call handling, live chat, community management, crisis management, and...
★★★★★
2.9 Glassdoor Rating
Location: Canada
Employees: 250 - 999
Founded: 1995
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PHI Billing Services

India 50 - 249 Employees 2017
PHI Billing Services provides outsourced business process operations including customer support, inbound and outbound call handling, live chat, email support, and technical assistance. Its support teams handle customer inquiries, complaints, case tracking,...
Location: India
Employees: 50 - 249
Founded: 2017
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Mobility Tech Colombia

Colombia 250 - 999 Employees 2018
Mobility Tech Colombia is a Colombia-based BPO provider delivering outsourced customer service, technical support, call center, and business process operations for growing businesses. Its support capabilities include dedicated support teams, 24/7/365 coverage,...
Location: Colombia
Employees: 250 - 999
Founded: 2018
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Arcos Soluciones Tecnologicas SAS

Colombia 50 - 249 Employees 2012
Arcos Soluciones Tecnologicas SAS provides contact center, omnichannel communication, BPO, patient support, and technology services in Colombia. Its customer support operations include personalized customer service, inbound and outbound contact center activities, digital...
Location: Colombia
Employees: 50 - 249
Founded: 2012
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FilWeb Asia Inc

Philippines 50 - 249 Employees 1998
FilWeb Asia Inc provides business process outsourcing, contact center, virtual assistance, technical support, live chat support, and email-based customer service from the Philippines. Its support operations include customer inquiries, technical assistance, passenger...
★★★★★
3.7 Glassdoor Rating
Location: Philippines
Employees: 50 - 249
Founded: 1998
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Outsourcing S.A.S BIC

Colombia 1000 - 9999 Employees 1993
Outsourcing S.A.S BIC provides business process outsourcing, contact center, and customer experience services for organizations in multiple industries. Its customer support operations include multichannel customer service, ticket and case follow-up, technical support,...
★★★★★
3.6 Glassdoor Rating
Location: Colombia
Employees: 1000 - 9999
Founded: 1993
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Teledisca

Colombia 50 - 249 Employees 2016
Teledisca is a Colombia-based BPO and contact center provider delivering customer service through in-person, telephone, and digital channels. Its support capabilities include helpdesk services, technical support, post-sale assistance, customer inquiries, and service...
Location: Colombia
Employees: 50 - 249
Founded: 2016
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Ozonetel Communications

India 250 - 999 Employees 2007
Ozonetel Communications provides cloud-based customer experience and contact center software for organizations managing voice and digital customer interactions. Its verified support capabilities include customer support, technical troubleshooting, client training, escalation handling, and...
★★★★★
3.3 Glassdoor Rating
Location: India
Employees: 250 - 999
Founded: 2007
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TelTalk

Egypt 50 - 249 Employees 2025
TelTalk is a business process outsourcing provider offering managed customer support, IT support, customer success, and AI chatbot services. Its support operations include phone, chat, email, multilingual assistance, technical troubleshooting, customer health...
Location: Egypt
Employees: 50 - 249
Founded: 2025
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ETISAL International

Egypt 1000 - 9999 Employees 2003
ETISAL International provides outsourced contact center and business process services for organizations across multiple markets. Its customer support operations handle customer contacts through phone, fax, email, web, and SMS, with additional technical...
★★★★★
2.9 Glassdoor Rating
Location: Egypt
Employees: 1000 - 9999
Founded: 2003
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Gulf Global Outsourcing

United States 250 - 999 Employees 2017
Gulf Global Outsourcing provides outsourced customer service, technical helpdesk, and multilingual contact center operations for businesses across multiple regions. Its support capabilities include email, chat, voice, and social support, dedicated support teams,...
Location: United States
Employees: 250 - 999
Founded: 2017
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GROUPE H2A

France 50 - 249 Employees 1987
GROUPE H2A provides outsourced customer and user relationship management through France-based contact centers. Its services include multichannel customer support, inbound call handling, hotline support, complaint resolution, and service-quality monitoring with performance indicators.
★★★★★
2.5 Glassdoor Rating
Location: France
Employees: 50 - 249
Founded: 1987
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hello.de AG

Germany 1000 - 9999 Employees 2013
hello.de AG provides outsourced multilingual and omnichannel customer service for business clients. Its support operations include inbound and outbound customer care, email and web-chat handling, ticketing, complaint processing, returns management, and back-office...
★★★★★
2.4 Glassdoor Rating
Location: Germany
Employees: 1000 - 9999
Founded: 2013
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Frequently Asked Questions

What is the difference between help desk outsourcing services and managed help desk services?

Help desk outsourcing handles agent-based query resolution. Managed help desk services include broader operational oversight, reporting, and continuous process improvement alongside day-to-day ticket handling.

Most established providers support integration with major platforms. Confirm compatibility and any setup fees before committing to a remote help desk and ticketing services contract.

Track first response time, ticket resolution rate, customer satisfaction scores, and SLA adherence. Quality providers will supply these metrics through built-in reporting within their customer support ticket management services.

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