Alorica provides outsourced customer experience and contact center services for global brands. Its Customer Support operations include multichannel customer care, technical support, issue resolution, quality monitoring, KPI tracking, and service performance reporting across large-scale programs.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1999
- Services
- Global
Overview
Company description
Alorica is a global customer experience services provider supporting brands through outsourced customer care, technical support, digital engagement, and operational services. Its capabilities include voice, chat, email, and social support, technical troubleshooting, quality assurance, customer issue resolution, KPI monitoring, and performance reporting.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Care
Technical Support
Helpdesk Support
Customer Issue Resolution
Quality Monitoring
KPI Monitoring
Support Performance Reporting
Escalation Management
Customer Service Operations
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Alorica ReVoLT
Spectrum Workforce Management
AVA RTA
Performance Hub
Alorica University
Alorica Analytics
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Social Media Support
Technical Troubleshooting
Customer Issue Resolution
Quality Assurance
KPI Monitoring
Service Performance Reporting
Agent Training
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1999
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Alorica is relevant for organizations seeking outsourced customer support, technical support, multichannel service delivery, and operational performance management. Its documented capabilities include quality monitoring, KPI reporting, technical troubleshooting, and support across multiple industries and global delivery regions.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Alorica
- concierge@alorica.com
- 866.ALORICA
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