Conduent provides technology-led business process and customer experience services for commercial, government, and transportation organizations. Its customer support capabilities include customer care, technical support, omnichannel contact handling, case management, performance analytics, and service-level monitoring across voice, chat, email, social media, and virtual-agent channels.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2017
- Services
- Global
Overview
Company description
Conduent delivers outsourced customer experience management and business process services through global teams, cloud platforms, automation, and analytics. Its support operations include customer care, technical support, multichannel communications, case management, issue resolution, and operational performance monitoring. The company serves commercial, government, and transportation clients across multiple industries.
Sectors
Key Capabilities
Customer Support
Technical Support
Multichannel Customer Support
Case Management
Customer Issue Resolution
Technical Troubleshooting
SLA Monitoring
Service Performance Management
Escalation Management
Support Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Conduent CXNow
Tolling Insights
InRule
Microsoft Dynamics Finance
Operational Support
SOLUTIONS
Customer Care
Technical Support
Voice Support
Chat Support
Email Support
Virtual Agent Support
Case Management
Customer Issue Resolution
Performance Monitoring
SLA Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2017
- Company Size
10000+
- Company Type
Public
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Conduent is relevant for organizations seeking outsourced customer care and technical support at global scale, with omnichannel interaction handling, case management, analytics, operational performance monitoring, and documented SLA-related service improvement capabilities.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Conduent
- 1-844-663-2638
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