Pentafon is a contact center and customer experience provider serving enterprise organizations through omnichannel customer service, collections, sales, back-office, and digital solutions. Its verified Sales services include inbound and outbound sales campaigns, lead qualification and follow-up, CRM-integrated lead management, and sales reporting.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 2005
- Services
- Global
01 / Overview
Company description
Pentafon is a contact center and customer experience services provider operating sales, customer service, collections, back-office, and digital engagement programs. Its sales operation supports inbound and outbound campaigns, lead contact and qualification, follow-up, CRM registration, omnichannel selling, campaign analytics, and reporting.
02 / Sectors
Key Capabilities
Inbound sales campaigns
Outbound sales campaigns
Lead generation
Lead qualification
Lead follow-up
Cross-sell and upsell campaigns
Omnichannel sales
CRM integration
Commercial analytics
Sales performance reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Genesys
Artificial intelligence
Speech analytics
Text analytics
RPA
OCR
IVR
WhatsApp
SMS
Chatbots
Operational Support
SOLUTIONS
Lead contact
Lead qualification
Opportunity follow-up
CRM registration
Sales database management
Campaign management
Cross-sell and upsell
Customer reactivation
Real-time monitoring
Commercial reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
2005
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Pentafon is relevant for Sales because it operates inbound and outbound sales campaigns, contacts and qualifies leads, records and follows up on opportunities through CRM-connected processes, and provides commercial analytics, measurement, and reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Pentafon
- atencioncomercial@pentafon.com
- 800 736 8236
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