MDY BPO provides business process outsourcing and contact center services across Latin America, including customer service, technical support, multichannel assistance, and incident management. Its support operations use voice, email, chat, social media, automation, analytics, and KPI reporting to manage customer interactions and service performance.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 1997
- Services
- Latin America
01 / Overview
Company description
MDY BPO is a privately held business process outsourcing and contact center provider founded in Mexico. The company manages customer service, technical support, incident and request handling, billing assistance, and onboarding-related processes through voice and digital channels. Its operations include automation, analytics, and KPI reporting for customer experience and service performance management.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Multichannel Customer Support
Incident and Request Management
Customer Onboarding
Customer Experience Operations
KPI Reporting
Service Performance Analytics
Process Automation
Back Office Support
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Oracle
Wimprove
Wi Audit
Speech & Text Analytics
Operational Support
SOLUTIONS
Customer Service
Technical Support
Voice Support
Email Support
Chat Support
Social Media Support
Incident and Request Management
Customer Onboarding Support
Billing Support
KPI and Service Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
1997
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Latin America
05 / Why Consider This Provider?
What Sets Them Apart
MDY BPO is relevant for customer support outsourcing because it provides customer service, technical support, multichannel incident and request management, onboarding-related operations, and KPI-based service reporting across Latin American markets.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- MDY BPO
- alejandrina.solari@mdybpo.com
- +52 81 8155 4000
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