JindalX provides outsourced customer experience and business process services, including inbound and outbound customer service, voice support, email support, chat support, and technical support. Its capabilities include omnichannel customer issue resolution, customer service performance analytics, CSAT measurement, and operational reporting.
- HQ
- Founded
- Sector
- Coverage
- India
- 1999
- Services
- Global
01 / Overview
Company description
JindalX is a global customer experience and business process outsourcing provider serving brands across multiple industries. Its customer support operations include voice, email, chat, inbound and outbound service, technical support, issue resolution, and back-office support. The company also provides customer experience feedback management, CSAT measurement, KPI analysis, and service performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Customer Service Outsourcing
Technical Support
Omnichannel Support
Email Support
Chat Support
Customer Issue Resolution
Customer Experience Feedback Management
CSAT Measurement
Service Performance Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Custom-Built CRM
Interactive Voice Response (IVR)
Computer-Telephony Integration (CTI)
Automatic Call Distribution (ACD)
Robotic Process Automation (RPA)
Speech Analytics
Operational Support
SOLUTIONS
Inbound Voice Support
Outbound Voice Support
Email Support
Chat Support
Technical Troubleshooting
Back-office Support
Customer Issue Resolution
Escalation Management
CSAT Monitoring
KPI and Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
1999
- Company Size
1000 - 9999
- Company Type
Public
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
JindalX is relevant for organizations seeking outsourced customer support and technical support operations across voice and digital channels. Its verified capabilities also include customer issue resolution, CSAT and NPS feedback management, operational analytics, KPI monitoring, and service performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- JindalX
- info@jindalx.com
- +91 11 4209 4400
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
