ICS Center is a Poland-based contact center providing outsourced customer service, multichannel communication, technical support and helpdesk services. Its capabilities include phone, chat, SMS, email and social media support, automated call monitoring, AI-assisted conversation analysis and service reporting.
- HQ
- Founded
- Sector
- Coverage
- Poland
- 2008
- Services
- Global
Overview
Company description
ICS Center, a trademark of 8Words Sp. z o.o., provides outsourced contact center and business process services. Its customer support operations include multichannel customer service, technical support and helpdesk, e-commerce support, issue handling and escalation. The company also uses call monitoring, transcription, AI analytics and reporting to evaluate and improve service quality.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Technical Support
Helpdesk Support
E-commerce Customer Support
Customer Issue Resolution
Escalation Management
Call Quality Monitoring
AI Conversation Analytics
Support Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Artificial Intelligence
Automated Call Transcription
Automated Call Monitoring
AI Conversation Analytics
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
SMS Support
Social Media Support
Technical Troubleshooting
Helpdesk Operations
Customer Issue Resolution
Escalation Management
Service Quality Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Poland
- Founded
2008
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
ICS Center is relevant for organizations seeking outsourced customer service and technical helpdesk operations across multiple communication channels. Its verified capabilities also include call quality monitoring, AI-assisted interaction analysis, reporting and operational support for industries such as banking, insurance, healthcare, energy and e-commerce.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- ICS Center
- zapytanie@icscenter.pl
- +48 728 819 956
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