Gexel Telecom provides outsourced contact center and business process services, including multichannel customer care, technical support, and issue resolution. Its support capabilities include Level 1 and Level 2 helpdesk services, multilingual voice, email, chat and social media support, customer training, quality assurance, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 1998
- Services
- Global
01 / Overview
Company description
Gexel Telecom is a Canadian contact center BPO provider serving organizations through operations in Canada, Morocco, and South Africa. Its customer support operations cover multichannel customer care, technical support, troubleshooting, escalation management, and issue resolution. The company also provides agent training, quality assurance, analytics, and service performance monitoring.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Contact Center Services
Ticket Management
Technical Support
Level 1 Technical Support
Level 2 Technical Support
Customer Issue Resolution
Customer Onboarding and Product Training
Quality Assurance
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
IP5 CCaaS Contact Center Platform
IP5 Automated Communications
IP5 RPA Robotic Process Automation
Speech Analytics
CTI Screen Pops
Intelligent Call Routing
Workforce Management and Scheduling Tools
Ticketing System Integration
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Social Media Support
Technical Troubleshooting
Escalation Management
Customer Onboarding
Product Training
KPI Monitoring and Reporting
Multichannel Quality Monitoring
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
1998
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Gexel Telecom is relevant for organizations seeking outsourced customer care and technical support operations, with verified Level 1 and Level 2 support, multichannel interaction handling, agent training, quality assurance, KPI measurement, reporting, and continuous improvement services.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- Gexel Telecom
- sales@gexel.com
- 1-844-212-5472
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
