EMS CRM is a U.S.-based outsourced customer contact center providing inbound and outbound customer service, technical support, email, chat, text, and CRM-enabled support programs. Its capabilities include multichannel customer care, inbound technical support, quality assurance monitoring, and operational reporting for clients in industries such as healthcare and hospitality.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1998
- Services
- United States
Overview
Company description
EMS CRM is a privately owned customer contact center that delivers outsourced customer care and technical support programs. Its operations include inbound and outbound phone support, email, chat, text messaging, CRM solutions, and healthcare-focused customer service. The company also uses quality monitoring, workforce optimization, and reporting tools to support service performance.
Sectors
Key Capabilities
Customer Support
Inbound Customer Service
Outbound Customer Service
Technical Support
Email Support
Chat Support
CRM-Enabled Support
Quality Assurance Monitoring
Operational Reporting
Workforce Optimization
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM solutions
Interactive Voice Response (IVR)
Live chat technology
AI-enabled customer support tools
Knowledge management tools
Operational Support
SOLUTIONS
Inbound Customer Service
Outbound Customer Service
Inbound Technical Support
Email Support
Chat Support
Text and SMS Support
Customer Issue Resolution
Quality Assurance Monitoring
Operational Reporting and Analytics
Workforce Optimization
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1998
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
EMS CRM is relevant for customer support outsourcing because it provides multichannel customer care, inbound technical support, email, chat, text, CRM-enabled services, and healthcare support operations. Its quality assurance monitoring and operational reporting capabilities also support service performance management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
Contact Information
Connect With This Provider
- Website
- Phone
- EMS CRM
- sales@emscrm.com
- 1-800-233-8811
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
