Dawleys provides outsourced customer service and contact centre support across voice, email, live chat, social media and other customer communication channels. Its capabilities include customer enquiry handling, complaint resolution, client onboarding, brand and product training, escalation management, service-level definition, reporting and performance improvement.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 1989
- Services
- Global
01 / Overview
Company description
Dawleys is a UK-based business process outsourcer providing contact centre, customer service, data management and fulfilment solutions. Its customer support operations include inbound and outbound call handling, email and live chat support, complaints and issue resolution, returns support, client onboarding, tailored agent training and ongoing service performance reviews.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Contact Centre Outsourcing
Customer Issue Resolution
Complaint Handling
Customer Onboarding
Product and Brand Training
Escalation Management
Service Performance Management
Support Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM systems
eCommerce platforms
Telephony systems
Live chat systems
Reporting and analytics tools
Customer data management systems
AI and machine learning technologies
Operational Support
SOLUTIONS
Inbound Call Handling
Outbound Call Handling
Email Support
Live Chat Support
Social Media Support
Customer Enquiry Management
Complaint Resolution
Returns Support
Client Onboarding
Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
1989
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Dawleys is relevant for organisations seeking outsourced customer support delivered through UK-based contact centre teams. Its verified capabilities cover multichannel customer interactions, issue and complaint resolution, client onboarding, tailored training, escalation processes, KPI-based service monitoring and regular performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Dawleys
- information@dawleys.com
- 01989 768 562
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