OnBrand24 provides outsourced customer service, technical support, help desk, and omnichannel contact center services for businesses. Its capabilities include inbound customer assistance, Tier 1 help desk support, live chat, email and social media support, client-specific agent training, quality assurance, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1981
- Services
- Global
Overview
Company description
OnBrand24 is a privately held customer experience outsourcing and contact center provider. The company delivers inbound customer service, order processing, live chat, email, social media, and Tier 1 technical help desk support. Its operations include trained agents, quality assurance, call monitoring, detailed performance reporting, and scalable delivery across onshore, nearshore, and offshore locations.
Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Omnichannel Customer Service
Live Chat Support
Email Support
Social Media Support
Customer Issue Resolution
Quality Assurance
Service Performance Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Five9
Operational Support
SOLUTIONS
Inbound Customer Service
Order Processing
Tier 1 Help Desk
Live Chat Support
Email Support
Social Media Support
Technical Troubleshooting
Call Monitoring
Quality Assurance
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1981
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
OnBrand24 is relevant for organizations seeking outsourced customer support and technical help desk operations across voice and digital channels. Its verified capabilities include Tier 1 support, customer issue handling, quality assurance, call monitoring, and detailed reporting on service metrics such as response time, abandonment, average talk time, and first-contact resolution.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- OnBrand24
- info@onbrand24.com
- 1-855-662-7263
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