Impact Call Centre provides outsourced, multi-channel customer service and contact centre operations for UK and international brands. Its capabilities include inbound and outbound customer support, call handling, email, chat, social media interactions, customer issue resolution, post-sale product support, and service performance management.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 2010
- Services
- United Kingdom
01 / Overview
Company description
Impact Call Centre is a UK-based outsourced contact centre supporting customer service, sales, and fulfilment operations. Its customer support services cover inbound and outbound call handling, multi-channel interactions, customer enquiries, complaint and issue resolution, and post-sale product support. The company also uses AI-enabled technologies and performance monitoring processes to support scalable client operations.
02 / Sectors
Key Capabilities
Customer Support
Customer Service Outsourcing
Inbound Call Handling
Outbound Customer Service
Multi-Channel Customer Support
Post-Sale Product Support
Customer Issue Resolution
Technical Troubleshooting
Escalation Management
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
ServiceMax
Dialer360 Click-to-Call Dialer
Microsoft Azure Cloud Services
AI Chatbots
AI-Powered Sentiment Analysis
Operational Support
SOLUTIONS
Inbound Call Handling
Outbound Customer Service
Email Support
Chat Support
Social Media Support
Customer Query Resolution
Complaint Handling
Technical Troubleshooting
Post-Sale Product Support
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
2010
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
United Kingdom
05 / Why Consider This Provider?
What Sets Them Apart
Impact Call Centre is relevant for organisations seeking outsourced customer support across phone, email, chat, and social media channels. Its verified capabilities include customer issue resolution, post-sale product support, technical troubleshooting, AI-enabled contact centre operations, and monitoring of service outcomes against agreed SLAs.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Impact Call Centre
- [email protected]
- 01794 230 230
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