Sigma Connected Group provides outsourced customer contact, collections, complaint management, and customer experience services across multiple international markets. Its verified relevant capabilities include customer complaint and dispute resolution, chargeback and Section 75 claims handling, billing issue resolution, and complex complaint escalation support.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 2011
- Services
- Global
01 / Overview
Company description
Sigma Connected Group is a business process outsourcing provider delivering customer contact, collections, complaint management, and customer experience services. Its operations include dedicated complaint-handling teams, complex escalation management, billing issue support, chargeback and Section 75 claims handling, and omnichannel customer communications for regulated and consumer-facing industries.
02 / Sectors
Key Capabilities
Customer Complaint Resolution
Customer Dispute Resolution
Chargeback Dispute Management
Section 75 Claims Handling
Claims Processing
Billing Issue Resolution
Complex Complaint Escalation
Collections and Debt Resolution
Omnichannel Customer Contact
Vulnerable Customer Support
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Unified Agent Desktop
Integrated CRM System
Bespoke Complaints Handling System
Machine Learning Analytics
Operational Support
SOLUTIONS
Complaint Case Management
Dispute Case Management
Chargeback Handling
Section 75 Claims Handling
Claims Investigation Support
Billing Query Resolution
Escalation Management
Ombudsman Complaint Support
Root Cause Analysis
Customer Contact Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
2011
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Sigma Connected Group is relevant for customer dispute and claims operations because it provides outsourced complaint management, complex escalation handling, chargeback and Section 75 claims support, billing issue resolution, and dedicated teams operating through client systems and omnichannel contact channels.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Sigma Connected Group
- enquiries@sigmaconnected.com
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