OpenContact is a UK-based outsourced contact centre providing multichannel customer support for retail, e-commerce and other sectors. Its services include handling product returns queries, cancellations, refunds and customer complaints through phone, email, live chat and social media channels.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 2000
- Services
- United Kingdom
01 / Overview
Company description
OpenContact provides outsourced customer contact management through UK-based agents supporting phone, email, live chat and social media channels. For retail and e-commerce clients, its agents handle returns queries, cancellations and refunds. The company also supports complaint handling, escalation and first-contact resolution as part of broader customer service operations.
02 / Sectors
Key Capabilities
Returns Management
Customer Complaint Resolution
Multichannel Customer Support
Inbound Call Handling
Email Support
Live Chat Support
Refund Processing
Customer Query Escalation
First-Contact Resolution
Order and Payment Support
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM systems
AI chatbots
Interactive Voice Response (IVR)
Telephony systems
Live chat platforms
Social media messaging platforms
Operational Support
SOLUTIONS
Returns Query Handling
Refund and Cancellation Support
Complaint Handling
Dispute Escalation
Customer Service Enquiry Resolution
Inbound Call Handling
Email Response Management
Live Chat Support
Order Processing
Reporting and Performance Monitoring
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
2000
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United Kingdom
05 / Why Consider This Provider?
What Sets Them Apart
OpenContact is relevant for customer-facing returns operations because its outsourced agents handle returns queries, cancellations and refunds for retail and e-commerce businesses. Its multichannel support model also covers complaint handling, escalation and first-contact resolution.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- OpenContact
- info@opencontact.co.uk
- 0333 0033 500
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