HKT Teleservices (Shanghai) Co.Ltd. provides outsourced contact center, customer experience, and e-commerce business process services. Its documented operations include processing product returns, claims, exchanges, refunds, customer complaints, and related resolution activities.
- HQ
- Founded
- Sector
- Coverage
- China
- 2015
- Services
- Global
Overview
Company description
HKT Teleservices (Shanghai) Co.Ltd. is a China-based business process outsourcing and contact center provider serving e-commerce, telecommunications, technology, financial services, insurance, and travel-related businesses. Its e-commerce operations include after-sales support, product returns, claims, exchanges, refunds, complaint handling, and customer resolution services across multilingual and omnichannel channels.
Sectors
Key Capabilities
Returns Management
Claims Processing
Customer Complaint Resolution
Dispute Resolution
Refund Processing
Exchange Processing
After-Sales Customer Support
E-commerce Business Process Outsourcing
Omnichannel Customer Service
Customer Relationship Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM Systems
Chatbots
Voicebots
Voice Analytics
Intelligent Quality Monitoring
WebChat
Facebook Messenger
WhatsApp
Instagram
WeChat
Operational Support
SOLUTIONS
Returns Processing
Claims Processing
Customer Complaint Handling
Dispute Case Resolution
Refund Processing
Exchange Processing
After-Sales Support
Repair Coordination
Order Tracking
Omnichannel Case Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
China
- Founded
2015
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
The company is relevant for returns services because its documented e-commerce operations include returns, claims, exchanges, refunds, customer complaints, and resolution support, delivered through outsourced contact center and omnichannel customer service operations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- HKT Teleservices (Shanghai) Co.Ltd.
- info@hktteleservices.com
- +400-820-0828
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