Firstsource Solutions provides global business process management and technology-enabled operations across retail, healthcare, financial services, communications, media, technology, and utilities. Its verified returns capabilities include returns processing, refund authorization, warranty and claims handling, dispute resolution, and credit note assignment.
- HQ
- Founded
- Sector
- Coverage
- India
- 2001
- Services
- Global
01 / Overview
Company description
Firstsource Solutions is a publicly traded business process services provider supporting enterprises across regulated and customer-intensive industries. Its retail operations include returns processing, returns reconciliation, refund authorization, warranty handling, and order exception management. The company also provides claims processing, billing dispute resolution, and credit note assignment through financial and operational back-office services.
02 / Sectors
Key Capabilities
Returns Management
Returns Processing
Refund Authorization
Warranty Claims Management
Claims Processing
Billing Dispute Resolution
Returns Dispute Management
Credit Note Processing
Sales Ledger Reconciliation
Order Exception Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Kairos
Salesforce
ServiceNow
Zendesk
Automation Anywhere
Celonis
AWS
Microsoft Azure
Google Cloud Platform
UiPath
Operational Support
SOLUTIONS
Returns Processing
Returns Reconciliation
Refund Authorization
Warranty Claims Handling
Claims Processing
Dispute Case Management
Billing Operations
Credit Note Assignment
Sales Ledger Reconciliation
Order Exception Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
2001
- Company Size
10000+
- Company Type
Public
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Firstsource Solutions is relevant for returns operations because it provides verified returns processing, returns reconciliation, refund authorization, warranty handling, and order exception support for retailers, marketplaces, consumer brands, and other enterprises. Its broader back-office capabilities also cover claims processing, billing dispute resolution, and credit note assignment.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Firstsource Solutions
- investor.relations@firstsource.com
- +91 (22) 6666 0888
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