CiQ delivers boutique contact-centre and business process outsourcing services through the Contact iQ and Connect iQ brands. Its verified Sales-related capabilities include inbound and outbound sales acquisition, lead generation, and order processing.
- HQ
- Founded
- Sector
- Coverage
- South Africa
- 2019
- Services
- Global
Overview
Company description
CiQ is a South African boutique contact-centre and BPO provider operating through the Contact iQ and Connect iQ brands. Its services include inbound and outbound sales acquisition, customer retention, lead generation, back-office processing, case management, order processing, quality monitoring, compliance, and operational insight services.
Sectors
Key Capabilities
Inbound sales acquisition
Outbound sales acquisition
Lead generation
Customer retention
Upsell and cross-sell
Order processing
Back-office case management
Data entry
Quality monitoring
Operational insight
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Conversational AI
Conversational Analytics
Conversational Biometrics
Natural Language Processing
IVR
Voice Biometrics
Omnichannel Communications
Operational Support
SOLUTIONS
Sales campaigns
Customer acquisition
Lead generation
Customer retention
Order processing
Case management
Complaint handling
Fraud investigations
Refund processing
Data entry
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
South Africa
- Founded
2019
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
CiQ is relevant to Sales because its official service offering includes inbound and outbound new-customer acquisition, sales conversations, lead generation, and back-office order processing.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- CiQ
- enquiries@contactiq.co.za
- +27 31 023 0927
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