Data Direct Group provides customer experience, business process outsourcing, contact center, IT, and AI-enabled services across the GCC and wider Middle East. Its verified Returns capabilities include retail returns, exchanges, refunds, reverse logistics inquiries, warranty and insurance claims processing, billing dispute resolution, and complaint handling.
- HQ
- Founded
- Sector
- Coverage
- United Arab Emirates
- 2002
- Services
- GCC and wider Middle East
01 / Overview
Company description
Data Direct Group is a UAE-based customer experience and BPO provider serving organizations across banking, healthcare, automotive, telecom, retail, e-commerce, government, and other sectors. Its operations include return authorization support, reverse logistics inquiries, refunds, warranty and insurance claims processing, billing dispute resolution, complaint handling, and payment or refund reconciliation.
02 / Sectors
Key Capabilities
Returns Management
Return Authorization Processing
Reverse Logistics Inquiry Management
Refund Processing
Claims Processing
Warranty Claims Management
Insurance Claims Processing
Customer Dispute Resolution
Billing Dispute Handling
Complaint Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zoom Contact Center
Snowflake
OpenText
Newgen
AWS
Sprinklr
Genesys
Meltwater
Operational Support
SOLUTIONS
Returns Processing
Return Authorization Support
Reverse Logistics Coordination
Refund Processing
Claims Intake and Validation
Claims Follow-up and Appeals
Warranty Claims Coordination
Dispute Case Management
Billing Dispute Resolution
Payment and Refund Reconciliation
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Arab Emirates
- Founded
2002
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
GCC and wider Middle East
05 / Why Consider This Provider?
What Sets Them Apart
Data Direct Group is relevant for Returns services because it provides verified retail returns, exchanges, refund, warranty claims, insurance claims, billing dispute, complaint resolution, and reverse logistics support through outsourced customer experience and back-office operations.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Data Direct Group
- sales@datadirect.ae
- +971 42743000
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