Pexly provides outsourced, multilingual customer support and contact center operations using human agents, AI agents, and omnichannel service delivery. Its client programs include customer experience operations, NPS and CSAT measurement, customized reporting, feedback capture, quality management, escalation paths, and priority case handling.
- HQ
- Founded
- Sector
- Coverage
- Netherlands
- 2015
- Services
- Global
Overview
Company description
Pexly is a Netherlands-based business process outsourcing provider delivering multilingual customer support, technical support, social media support, back-office operations, and AI-assisted contact center services. Its customer experience operations include SLA and KPI management, quality scorecards, NPS, CSAT and CES measurement, customized reporting, feedback capture, and escalation handling. Pexly supports client programs across multiple channels, languages, and industries.
Sectors
Key Capabilities
Customer Experience Operations
Customer Support Outsourcing
Omnichannel Contact Center Operations
NPS and CSAT Measurement
Customer Feedback Capture
Quality Assurance and KPI Management
Escalation Management
Priority Case Routing
Multilingual Support
AI-Assisted Customer Service
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Intercom
Google Sheets
CRM Systems
AI Voice Agents
AI Chat Agents
Operational Support
SOLUTIONS
Customer Experience Program Setup
SLA and KPI Management
NPS, CSAT and CES Reporting
Feedback Collection and Handling
Quality Scorecard Administration
Customer Support Operations
Escalation Case Handling
High-Priority Case Routing
Complaint De-escalation
Multilingual Omnichannel Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Netherlands
- Founded
2015
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Pexly is relevant for organizations seeking outsourced customer experience operations with global, multilingual coverage. Its verified services include client-specific KPI and quality management, NPS and CSAT measurement, feedback capture, structured reporting, escalation paths, and high-priority case handling.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Pexly
- hello@pexly.com
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